Terms & Conditions
Terms and Conditions
Terms and Conditions
General Terms and Conditions
This website (ww.lacasahk.com) is owned and operated by Somos Los Campeones Limited (collectively "We", "Lacasa" or "The Company"). If you use the website, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions.
1.2 Lacasa reserves all rights to change these Terms and Conditions from time to time without any prior notice. The revised terms and conditions shall take effect from the date of publication. Your continued use of our website and services is considered as your acceptance of the latest version of the Terms and Conditions.
- The meaning of the terms used in these terms and conditions
2.1 "we" means (Somos Los Campones Limited).
2.2 "you" or “your” is a referring to the person to whom we provide services or delivers goods (suppliers) and who are required to pay for the goods we deliver and the persons (customers) who enter the website.
2.3 "goods" means goods or services you order and will pay for through our website.
2.4 “content” means all text, graphics, photographs, images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our website.
2.5 "website" means Lacasa's website (www.lacasahk.com) and any related websites connected to it.
2.6 “intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether or not they have been registered and registered in the application of any of the above or the right to apply for registration in connection with any of the above), the rights in confidential information and all other intellectual property rights of a similar or corresponding character which may exist now or in the future in any part of the world.
2.7 “supplier” means the seller and supplier of the merchandise you ordered through our website.
3.1 You must register with us at the time of making any order (goods and services). By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
3.2 You represent to us and to all suppliers of the merchandise through our site that all purchases made by you through our site will be within the scope of your authority to conclude contracts.
3.3 While you are using our services, you agree to:
3.3.1 the data in our registration form is true, accurate, up-to-date and complete;
3.3.2 maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have rational reasons to suspect that any information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your registration.
- Book and buy
4.1 We are not the seller or suppliers of goods. We are only responsible for managing the website, arranging the order process and completing the delivery of goods you order from suppliers through our website.
4.2 When you submit an order, you are purchasing the goods from the supplier at the specified price listed. You cannot cancel the order, even if our acceptance or rejection of your order is still pending.
4.3 We will confirm by email that we have received your order. The confirmation will provide:
4.3.1 details of what you have order with supplier, product name and quantity.
4.3.2 details of the price charged for goods and services, and
4.3.3 estimated dispatch and delivery information.
Whether you read the email or not, this statement means that we accept your order on behalf of the supplier. If you have any questions, you should contact us immediately.
4.4 We reserve the right not to accept all items that cover your order. In the event of partial acceptance of the order, when we issue further acceptance confirmation of the remaining items of your order, the orderer you have made in the part of the order will be accepted.
4.5 We do not ensure that the inventory of goods displayed online is a real-time quantity and that the supplier is responsible for updating the inventory quantity. You should not be relied on as definite statements as to whether the goods you wish to purchase are actually in stock.
4.6 We reserve the right not to accept or cancel an order for any reasons as appropriate, including but is not limited to:
4.6.1 failure to arrange delivery in your area;
4.6.2 the goods ordered are not in sufficient stock;
4.6.3 the goods you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
4.7 If we cancel your order, we will notify you by email. The amount of the order deposited into your credit card within thirty (30) business days from the time of your successful cancellation of the order. You accept that we will not need to make any compensation for disappointment suffered.
- Price and Payment
5.1 Suppliers will immediately notify us of our updated prices. We have updated the price of goods on our website as soon as possible. If your price with the supplier is not up to date, we will not be responsible for the price error or liability.
5.2 If the price of the goods changes after the time you have placed your order, then we will contact you to inquire whether you wish to pay the higher price or cancel your order.
5.3 If you choose to cancel the order and you have made any payment, we will return to you any amount and points earned or exchanged by us on your credit card. You agree and accept that we will not be required to offer any compensation for disappointment suffered.
5.4 We only accept credit card payments accepted by the Company. When you make an order, you authorize us to pay by the credit card you specified at the time we accept your order and to declare to us that you are authorized to make the payment. Ownership of the goods will not be transferred to you until payment is received.
5.5 We use third-party payment services for online transactions. When you make an order, you agree and accept that, subject to its terms and conditions, your credit card details will be collected, processed and retained by us and our payment service providers. You agree and accept that you responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be taken by us.
6.1 We deliver in specified areas of Hong Kong from Monday to Sunday, except on the first three days of the Lunar New Year and when typhoon warning signal No. 8 or above or Black Rainstorm Warning is in force. Lacasa has the final decision on the form and time of delivery. We reserve the right to refuse delivery at our discretion. You agree and accept that you will receive your order from our logistics centre and under any circumstances we will not accept cancellations or refunds to you.
6.2 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order through our staff or a third-party provider. You agree to present your photo identification upon request when you acknowledge receipt of the goods. When the goods are delivered to the delivery address provided by you, the goods are deemed to have been delivered to you and received by you. If you fail to receive the goods for any reason, you agree and accept that we have the right to charge you an additional fee or cancel your order without refund or compensation.
6.3 We may deliver the goods in one or more parts, and some of the goods may be delivered directly from suppliers. Any times and dates given for dispatch of goods, or the length of time that goods will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times, we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
6.4 When your order has been delivered to you, you will become the owner of the goods and you will bear the risk of holding them and we will not be liable for their loss or damage.
6.5 Please refer to our website for details on delivering charges and free delivering amounts. We reserve all rights to adjust the amount of free shipping orders at any time and from time to time.
- Returns or Exchanges
7.1 Please review the returns or exchanges policy prescribed by the supplier before ordering. Returns or replacements are not accepted unless otherwise specified.
7.2 In accordance with the return or exchanges policy of individual suppliers, if the goods you order are faulty, defective or damaged (not your fault), or if the goods are not ordered by you, or the quantity delivered is incorrect, you may be returned or exchanged within seven (7) days of receipt, subject to the following conditions:
7.2.1 the goods are unused and, in the condition, originally sold together with all parts and accessories;
7.2.2 the packaging of the goods must be in the state at the time of delivery to you;
7.2.3 requests for return or exchange are sent to our Customer Service Centre and returned the goods to the supplier at the delivery address within the specified period of time through our free collection.
7.3 You agree and accept that it will be at the supplier’s sole discretion whether the goods are accepted for return or exchange. Under no circumstances will we accept the return of any goods directly to us or be held liable for your damages for whatever reasons.
7.4 You agree and accept exchange goods subject to stock availability.
- Disclaimer of Warranties and Limitation of Liability
8.1 We do not represent or warrant to you that our website or any of its content will be accurate, complete, or reliable and the access to our website or any part of it will be unobstructed, reliable, or fault-free.
8.2 We do not guarantee and cannot guarantee the security of the information you transmit to us. Any information that you transmit to us is transmitted at your own risk.
8.3 Under the law, we exclude all liability to you (whether contractual, tort or otherwise or whether due to our negligence) for the following reasons:
8.3.1 any data on our website or any technical, factual, textual or printed inaccuracies, errors or omissions;
8.3.2 unavailability to provide our website (or any part of it) of goods or services;
8.3.3 delay in providing, or failure to provide or make goods or services desirable, or any negligent provision of goods or services
8.3.4 any goods not being of merchantable quality or fit for their intended purpose; or
8.3.5 any misrepresentations about our website, goods or services.
8.4 Save as required by law:
8.4.1 we are not responsible to you for any loss, damage or expense, caused indirectly or in turn, including loss of goodwill, business or profits, arising out of any problems you notify us, and
8.4.2 we are not responsible for any payments made to you in the form of compensation.
8.5 You must perceive and comply with all applicable regulations and laws of the Hong Kong Special Administrative Region, including obtaining customs, import or other permits to purchase goods from our website. We do not make any statements or assume any responsibility for the export or import of the goods purchased by you and your suppliers.
8.6 You agree that the restrictions set forth in our website rules are reasonable and will enter into a separate contract with suppliers at the time of purchase.
8.7 Our liability (as permitted by law) is limited to the supply of services or goods to you.
8.8 The above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.
- Commitments and Guarantees
9.1 You promise and warrant that you will not:
9.1.1 use our website for any fraudulent or illegal purpose;
9.1.2 use our website for defamation, abuse, harassment, stalking, threats or infringement of the rights of others;
9.1.3 obstruct with or disrupt the operation of our website, servers or networks used to make our website available; or violate any requirements, procedures, policies or regulations of such networks;
9.1.4 transmit or distribute to our website any viruses, worms, Trojans horse or other computer codes that are harmful or intrusive or may or are intended to damage the operation of, or to monitor the use of any hardware, software or equipment;
9.1.5 sell, reproduce, duplicate, or use any part of our website, or its use or connection for any commercial purpose;
9.1.6 modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site;
9.1.7 construct or copy any part of the website;
9.1.8 create a database by systematically downloading and storing the Content, User Content or any site content; and
9.1.9 infringement of any rights of us and their goods, including copyright, design rights and intellectual property rights.
10.1 Intellectual property rights in all Content are owned, controlled or licensed by or to us. These terms and conditions do not give you any rights or interests in the Content, and we reserve all other rights.
10.2 Subject to these terms and conditions, you may use the Content for your own personal use only.
10.3 Unless you have obtained our express written consent or you are expressly authorized by law, you should not:
10.3.1 use the Content for any commercial or other non-personal purposes;
10.3.2 copy, reproduce, distribute, communicate to the public, revise, reformatt, prepare derivative works or display content, or send content to any other device or any other person
10.4 You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.
10.5 We do not warrant or declare (express or implied, statutory or otherwise) the accuracy, quality or completeness of all Content or its suitability for any purpose, and we are not responsible for it. You also agree that advertisers and suppliers are fully responsible for the advertising content displayed on our website. The placement of advertisements and merchandise does not constitute a product of an advertiser recommended or endorsed by us, and advertisers and suppliers are fully responsible for any statements made in their advertisements and merchandise. We will not be liable for any loss caused by your reliance on the accuracy of the information contained on our website.
- You represent, warrant and covenant
11.1 Any generated content (including all videos, documents, text, image sounds or other materials) submitted by you, suppliers or advertisers on our website is deemed to be your concession to us. The License is deemed to be for any commercial or non-commercial use by Lacasa, including reprinting, distributing, communicating to the public, revising, preparing derivative works, displaying and other using user content on the Website. You understand and permit the submission of any resulting content on our website to all of our rights, including copyright, design rights and intellectual property rights. At the same time, you waive all rights, design rights and intellectual property rights of the original user of all Content.
11.2 You may grant us the necessary rights for any concession given to us for the generation of the Content;
11.3 License the use of the Content if all consent and permission has been obtained from such persons;
11.4 As our request, you need to provide us with written copies of any consents, permissions and licences that you are required to obtain.
11.5 We are not responsible or liable for any User Content under any circumstances, whether or not we are aware of your content.
11.6 Our website will only display User Content which are related to the quality of the goods or promotional offers, and user content related to after-sales or other services will not be displayed. We reserve the right to edit or remove any User Content that is offensive, defamatory, or otherwise unrelated to other users, including suppliers and advertisers.
You, suppliers, or advertisers agree to compensate us and our suppliers or advertisers and protect us from any loss or damage to goodwill or other liability a resulting from a breach of any of the contents of this document.
- Linked Websites
We are not responsible for the content of any website other than ours, including any linked websites within the website. We do not endorse any links other than linked websites that we trust or recommend, and we do not assume any responsibility for any links other than linked websites.
14.1 If you violate any terms and conditions, we may immediately terminate your access to our website or registration.
14.2 Any rights that have accrued to either party at the date of termination will remain enforceable upon termination.
- Intellectual Property
Intellectual property rights in all Content, designs, text, images and other materials on our website are owned, controlled or licensed by us. Any unauthorized use without written approval in person is strictly prohibited.
16.1 If the statements and warranties contained in these terms are made to us and the commodity suppliers through our website, you acknowledge and agree that the statements and warranties are intended to grant rights to all the suppliers concerned and to the benefit of all the suppliers concerned, who may each rely on and enforce the relevant statements and warranties made by you.
16.2 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If such terms and conditions are changed, they will be published on the website and your continued use of our website after any such changes means that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any documents that form part of these terms and conditions.
16.4 We will not be liable to you for any breach of these terms and conditions of use, or any failure to provide or delay the provision of our services through the website as a result of any event or circumstance beyond our reasonable control.
16.5 If any provision of such terms and conditions is deemed invalid or unforced by a court of jurisdiction, it shall not affect the validity or operation of any other provision and the provisions relating to invalidation shall be deemed to be separated from such terms and conditions.
16.6 You may not transfer or otherly process all or part of your rights and obligations under these terms and conditions without our written consent.
16.7 These terms and conditions set out the full agreements and understandings of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matters of such terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement that is not set out in these terms and conditions.
16.8 These terms and conditions are governed by the laws in force in Hong Kong. You agree to subject to the exclusive jurisdiction of Hong Kong courts.
We reserve all the rights to terminate or modify the above terms at any time and from time to time without any notification. In the event of any dispute, we have the final decision.
Updated until February 2021